Consumer Code For Home Builders
As well as protection under Buildmark, home buyers also have protection under the home-building industry’s independent Consumer Code For Home Builders which came into effect from 1 April 2010. The code requirements are a set of core principles that home builders registered with NHBC must adopt to protect the interests of new home buyers.
The Consumer Code for Home Builders was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers. The Code aims to ensure that all buyers are treated fairly, know what levels of service to expect, are fully informed about their purchase and their consumer rights before and after they move in, and are provided with a speedy, low cost dispute resolution scheme to deal with complaints.
The aim of the Code is to ensure that all new home buyers are:
know what levels of service to expect,
are given reliable information about their purchase and their consumer rights before and after they move in, and know how to access speedy, low-cost dispute resolution arrangements to deal with complaints.
The Code reinforces best practice among home builders to make sure the level of information and customer service provided by all builders is consistently high. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.
The Code contains requirements that all home builders who are registered with the UK’s main new home warranty providers; NHBC, Premier Guarantee and LABC Warranty must comply with.