Consumer Code For Home Builders - Fourth Edition April 2017
As well as protection under Buildmark, home buyers also have protection under the home-building industry’s independent Consumer Code For Home Builders which came into effect on 1 April 2010. The code requirements are a set of core principles that home builders registered with NHBC must adopt to protect the interests of new home buyers.
What is the purpose of the code?
The Code gives protection and rights to purchasers of new Homes. It requires all new Home Buyers are treated fairly and are fully informed about their purchase before and after they sign the contract.
The Code is an industry-led code of conduct for Home Builders, which was developed to make the home buying process fairer and more transparent for purchasers.
The aim of the Code is for all new Home Buyers to:
be treated fairly,
know what levels of service to expect,
to be given are reliable information about their purchase and their consumer rights before and after they move in, and
know how to access speedy, low-cost dispute resolution arrangements to deal with complaints about breaches of the code.
The Code reinforces best practice among home builders to encourage a consistently high level of information and customer service. It builds on successful efforts already made by the industry to improve consumer satisfaction in recent years.
The Code contains requirements that all home builders who are registered with the UK’s main new home warranty providers; NHBC, Premier Guarantee and LABC Warranty must comply with.